Le Xin Catering Group Pte Ltd TERMS & CONDITIONS

The Le Xin Catering Group Pte Ltd. This Terms & Conditions applies to the Le Xin Catering Group Pte Ltd Web Site/Service and does not apply to the content of third parties.

The Le Xin Catering Group Pte Ltd Web Site/Service (hereinafter known as “Service”) is offered to you hereinafter know as (“Customer”) conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the Le Xin Catering Group Pte Ltd Web Site/Service constitutes your agreement to all such terms, conditions, and notices.


BUFFET ORDER’S TERMS AND CONDITIONS

A. HALAL CERTIFICATION

Le Xin Catering Group Pte Ltd is not Halal-Certified and in no way does it claim to be. However, we use only healthy vegetable oil in the preparation of all buffet orders.

B. BUFFET SERVICE

We provide island-wide buffet service throughout the year with no rest days.

C. GST CHARGES

Our prices are nett with no GST charges.

D. PAYMENT

Cash or cheque payment must be made upon delivery and receipt of buffet order. For cheque payments, please make cheque payable to “Le Xin Catering Group Pte Ltd”. For cash payments, customers are required to obtain a signature on the receipt from the delivery staff as "proof of Payment". Le Xin Catering Group Pte Ltd will not be liable for any disputes that arise should there be an invalid proof of payment.

E. BUFFET ORDER

  1. Please submit your buffet order online at least 3 working days in advance before your function date. Online submission is not proof of order unless confirmed by us through phone/fax/email.
  2. We will contact you ASAP upon receipt of your online order. Please contact us if you do not hear from us within 48 hours of your buffet submission.
  3. If your buffet order is urgent, we will be most grateful if you can call us directly to confirm your order.
  4. Customization of dishes can be discussed and arranged.
  5. Ala-Carte pricing is applicable if additional dish/s is added.
  6. Duration of function is 4 hrs (approx.), starting from arrival time.
  7. Food is best consumed within 1 hour from arrival time.
  8. Le Xin Catering Group Pte Ltd shall not bear any responsibility for food consumed after the stipulated timeline (2 hours after delivery).

F. DELIVERY

  1. We will do and try our best for buffet orders to arrive within an hour of the requested timing. With thriving road conditions in Singapore, it is beyond our control should we take a longer time for the order to be delivered, e.g. unforeseen situations; heavy traffic conditions. Please note that the customer is still liable for payment should they choose to cancel the order as such. It will not constitute any refund on the buffet price and there will be no other forms of compensation.
  2. Additional $10 charge will be imposed for orders within the CBD area at all times of the day.
  3. The management reserves the right to impose an additional charge if the buffet venue is not held on a lift level: 1-2 levels (add $10) 3-4 levels (add $20).

G. SUBSTITUTION OF DISHES

Dishes can be substituted from the same price range or food category upon request, subject to availability. Maximum of 3 dishes the most, can be changed.

H. CHANGES OR AMENDMENTS TO BUFFET ORDERS

Changes or amendments must be made known to us latest within 2 working days from your function date. We reserve the right not to entertain any last minute changes or amendments to your buffet order.

I. CANCELLATION POLICY

  1. Cancellation of buffet order must be notified to Le Xin Catering Group Pte Ltd in writing/fax/email at least 3 days before your function date. No cancellations through phone is allowed unless as stated otherwise.
  2. The customer is liable to compensate Le Xin Catering Group Pte Ltd 50% of the total buffet costs should he/she cancel the order less than 3 working days before the function date.
  3. The customer is liable to compensate Le Xin Catering Group Pte Ltd 100% of the total buffet costs should he/she cancel the order less than 1 working day from the function date.

J. REPLACEMENT OF FOOD ITEM

Le Xin Catering Group Pte Ltd reserves the right to replace any food item with another of equivalent value and category should the original food item ordered be unavailable.

K. LOSS OR DAMAGES

The customer is responsible for the safekeeping of the utensils and food equipment provided for the buffet order. Our company reserves the right to charge or bill the customer for any loss or damages to these items.